silver eye!!

[moderator]

By default they replace the whole head (because it's easier than eye replacement), so make sure before sending her in that it's clear that only the eye will be changed. It might be a good idea to talk to someone here who had just an eye replaced, and see who they dealt with there and how they went about requesting the eye change.

Good luck with everything!

I feel so badly for anyone this happens to. It's such a shock, and it happens so quickly--one day your doll is okay, and the next the ring is there!

Welcome to the board, Gena!

<font color="#051E50" size="1">[ October 24, 2005 11:17 AM: Message edited by: Melissa ]</font>

[mayergirl]

Huh, ya'll's Sam eyes are different from mine. Mine are not like my Josie's or even Marisol's, but they are not like that either. They're...smaller, I guess, and are not really shiny. How weird! Although, I do think she and my Lissie are from that brief period when they were producing in Hungary, because they do look very different from my other PM dolls. I bought them from PC 13 years ago or so, but they look different. (I think they're prettier, but I could be biased [img]wink.gif[/img] )

[geneobug]

I called AG customer service yesterday and asked about silver eye. The CS person said that silver eye was a defect and that they would replace it for free (just for my postage). I also asked about having Kirsten's hair redone since it still has one original braid and I can't do anything with the other one and she said that the cost would just be the $20 for the hair. Putting the two questions together, I PRESUME that they would replace the eyes and not the head, but I will definately check again before I send her in. Has anybody done this?

[jaydon724]

Yes. AG does replace eyes. Several members here have had just the eyes replaced. I think they mean the cost to fix her hair would be $20 at the doll hair salon. I'm not sure how they will do that. Maybe if she is sent in for a wellness visit. I do know from what a lot of members have posted here in the past is that you have to give the AG hospital specific instructions for what you want done. Pin or tape notes to your doll and her box explaining what you want done. Asking them to call you before they touch your doll is a good idea too.

I would never send any of my older dolls in for a head replacement unless their head got crushed or something. If I did, it would just be for an eye replacement.

<font color="#051E50" size="1">[ October 24, 2005 12:30 AM: Message edited by: smoredrama ]</font>

[slovejoy]

Thanks for the link, that's fascinating! I'm so glad to hear that they just replace eyes, just in case this happens to my Molly. It's funny that they replace eyes and not wigs, but I'm glad they do the one.

Shanna